Managed IT Services, or Outsourced IT, are third-party services that provide infrastructure, IT and other technical support to organizations. A managed service provider (MSP) is an external company that remotely manages a customer's information technology (IT) infrastructure and end-user systems. These services can cover a wide range of offerings, but they typically revolve around the IT support channels and methods that an organization has implemented for its employees and customers. Managed services are a way to transfer general tasks to an expert, in order to reduce costs, improve service quality, or free up internal teams to perform tasks specific to your business.
A company that provides these services is called a managed service provider (MSP). A managed service is any business function that an MSP manages and executes for its customers. It is often a non-revenue generating function of an organization running in the background, such as workforce management, payroll, IT management, etc. The evolution of MSP began in the 1990s with the emergence of Application Service Providers (ASP) that helped pave the way for remote support for IT infrastructure. MSPs often manage management services on a daily basis so that customer organizations can focus on improving their services without worrying about prolonged system downtime or service interruptions.
As the value-added reseller (VAR) community evolved to a higher level of services, it adapted the managed services model and adapted it to small and medium-sized businesses. However, hope is not a good business model, which is why 60% of IT providers have moved from a breakdown repair model to managed services. A managed service is an excellent strategy to help your IT organization be highly resilient and cost-predictable, from fiscal year to fiscal year. APAC is the fastest growing region in this segment, driven by the growth of the managed services market in countries such as India and China. End-user services can cover a wide range of offerings, but they typically revolve around the IT support channels and methods that an organization has implemented for its employees and customers.
Because of how broad and challenging IT issues are, it's not uncommon for a company to use an MSP in some way, especially in a market like Seattle Managed IT Services. Obviously, actual prices for Managed Services will depend on a number of variables, such as the provider, the specific service you want, the size of your company, etc. There is no single IT solution for every small business, so MSPs offer a menu of service options to meet your IT needs and help your business grow. Organizations can confidently build and scale applications with a streamlined experience across services and across clouds, while Red Hat manages the rest. MSPs can help their internal IT by managing all third-party software, from cloud solutions to email.
